This website www.milk-onwheels.com is operated by Milk on wheels (MOW) an India based company incorporated under the Indian Companies Act of 1956 . The policy is issued by milk on wheels (MOW). By placing an order on this site & app you are entering into a purchase/sale transaction with MOW. The terms and conditions are listed below:-


"Agreement" means the terms and conditions as detailed herein including all plan, supplement and attached privacy policy which will include the references to this Agreement as amended, supplemented, varied or replaced occasionally.

www.milk-onwheels.com or the “Site” means the online shopping portal owned and operated by MOW which provides a platform to the shoppers to buy the products listed on the site. "Vendor"/"Seller"/”Affiliate” shall mean the person or any legal entity who offers for sale, sells the products or services on www.milk-onwheels.com

"Customer" / "Buyer" shall mean the person or any legal entity who accepts the offer for sale on site by placing an order for or purchases any products offered for sale on the site. "User"/ "You" means and includes you and/or any person or an entity including Vendor/Seller/Affiliate using or accessing the services provided on this Site.


You represent and warrant that you are capable and eligible to enter into a legally irrevocable agreement and have the essential authority to bind the other party to this Agreement. You shall not use this Site if you are not capable to contract under the applicable laws, rules and regulations.


This Agreement shall continue to be in full force and effect for so long as you are using the site. The site provides online shopping platform wherein the Users can purchase/buy the products and services listed on it execution to the terms and conditions set forth below. By clicking on the “Proceed to Payment” button, you are agreeing to use the Services in a standard manner and followed by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.


Either User/ You or MOW may cease the agreement at any time, with or without cause. However, MOW reserves the right, in its sole discretion, to end your access to the products and services offered on the site or any portion thereof at any time, without any information.

Refinement of Terms and Conditions

MOW may remould the terms and conditions at any time which contained on the Site without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time. You should regularly review the Terms and Conditions. In the event the re-framed Terms and Conditions are not acceptable to you, you should stop using the site. However, if you continue to use the site you agree to accept and abide by the modified Terms and Conditions.

Online Shopping Platform

You here-after agree and undertake that you are accessing the services available on this Site and transacting at your own risk and are using your best and wise judgment before entering into any payment through this Site.

MOW accepts no liability for any defaults or omissions, whether on behalf of itself or third parties. The address at which delivery of the products ordered by you are to be made should be accurate and proper in all respects.

After the receipt of payment from the Buyer or in the case of cash on delivery, MOW shall arrange for the delivery of the product to the customer at the shipping address provided by the Buyer. Any and all orders placed by you on this Site are a firm commitment to purchase and you are bounded to complete the transaction and not deny it in anyway.

Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Product Pricing

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur.MOW reserve the right to cancel the order in case a wallet (excluding any cashback benefit) is refunded by placing the request to the customer support. Refundable amount is credited to the customer's bank account shared using the link sent in SMS by the MOW. Refund is credited within 5-7 working days as the correct bank details have been received.

Offers & Cashback

  • Maximum Cashback Up to Rs 400.
  • Cannot Be mixed with any other offer.
  • Maximum 1 Offer on 1 Address.
  • Offer valid on first recharge only.
  • Cash Back Amount cannot be Refunded.

Cancellation Policy

Customer can cancel/stop their subscription using Milk on wheels mobile application or by approaching out to the customer support portal.

Entire Agreement

These Terms and Conditions, together with privacy policy, and other rules and policies posted on the site, which are hereby incorporated as set forth fully in these Terms and Conditions, constitutes the entire agreement between you and MOW with respect to your use of and material available through the site, and replace all prior or simultaneous communications and proposals between you and MOW with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.


By registering with MOW, you allow us to send you notifications on WhatsApp

Billing Policy & Payment

The billing cycle for customers is 15 days. ie bill is generated twice a month.

In case of bill payment in cash, please submit the OTP that is sent to your registered mobile number before handing out cash to our delivery partner.

Return Policy

MOW return policy gives you an option to return milk packets within the same day of delivery and other products within 48 hours of delivery. Please don't use the product and conserve it's original packaging and seal. Opened or damaged products will not be returned.

Referral Program

Referral is not valid for the same address.

Pre-paid Products

To place an order for a prepaid product, you are required to recharge your MOW wallet with the MRP of the select product via the various modes of payment

Communication Policy

By signing up with MOW, customer agrees to receive communication on WhatsApp, push notifications, SMS, Email, Customer Support Call, App and Website


"We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit cooperatively agreed by us with our appropriate bank occasionally".